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Terms of Service – Musings From The Maze

Effective Date: 04/07/2025

Welcome to Mentoring Through The Maze. These Terms of Service (“Terms”) govern your use of our website, mentoring services, and related digital tools. By engaging with our services, you agree to be bound by these Terms.

1. Services Offered

Mentoring Through The Maze offers individual and group mentoring sessions, digital journaling tools, self-reflection resources, and downloadable content for emotional, spiritual, and personal growth. These services are not a substitute for medical, psychiatric, or psychological treatment. If you are in crisis or need clinical support, please contact a qualified mental health professional or an emergency service.

2. Eligibility

To access our mentoring services, you must:
  • Be 18 years or older
  • Have the legal capacity to enter a contract
  • Disclose any relevant emotional, mental health, or risk-related concerns that may impact the mentoring relationship
We reserve the right to refer clients to alternate support where needs fall outside the scope of mentoring.

3. Bookings and Cancellations

  • All sessions are by appointment only. Bookings can be made online or by direct contact.
  • Cancellation Policy: We require at least 24 hours’ notice for cancellations. Late cancellations or no-shows may be charged at full session rate.
  • If a session needs to be rescheduled due to illness or unforeseen events, we will do our best to accommodate a new time.

4. Fees and Payments

  • Session fees are listed clearly on the website or provided upon enquiry.
  • Payment is required before or on the day of the session, unless otherwise arranged.
  • Payment methods are through secure third-party platforms (e.g., Stripe, PayPal).

All amounts are in Australian Dollars (AUD) and are inclusive of GST where applicable.

5. Confidentiality and Privacy

Confidentiality is a cornerstone of our practice. Information you share during sessions is kept confidential except where:

  • There is a risk of serious harm to yourself or others
  • Disclosure is required by law (e.g., subpoena, mandatory reporting)
  • You provide written consent to share information (e.g., for referrals or professional supervision)

All data is stored in accordance with our Privacy Policy and relevant Australian legislation.

6. Client Responsibilities

As a client, you agree to:

  • Participate in sessions with openness and respect
  • Be responsible for your own decisions, actions, and outcomes
  • Refrain from recording sessions without prior written consent
  • Let us know if any issues arise that affect your capacity to engage

Mentoring is a collaborative process—you retain full responsibility for your personal growth.

7. Intellectual Property

All materials provided through sessions, journals, downloads, or the website—including written content, frameworks, and PDFs—are the intellectual property of Mentoring Through The Maze and may not be reproduced, shared, or adapted without written permission.

Limited personal use is permitted for your own growth and reflection.

8. Disclaimer

While every effort is made to provide safe, ethical, and effective mentoring support:

  • No guarantees are made regarding specific outcomes
  • You acknowledge that mentoring is not therapy, counselling, or crisis intervention
  • You are solely responsible for applying any insights or tools to your life circumstances

9. Termination of Services

We reserve the right to terminate mentoring services if:

  • Boundaries are repeatedly violated
  • You are not engaging in a respectful or safe manner
  • Your needs are better served by a different form of support

You may also terminate the mentoring relationship at any time, with or without reason.

10. Website Use

By using our website, you agree not to:

  • Upload harmful or unauthorised content
  • Attempt to access restricted areas without permission
  • Violate copyright or intellectual property

We are not responsible for third-party links or services accessed via this site.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Mentoring Through The Maze is not liable for any direct or indirect damages arising from your use of our services
  • Our total liability is limited to the amount paid for the specific service provided

12. Consumer Rights

Nothing in these Terms excludes your rights under the Australian Consumer Law, including the right to a remedy if a service is not provided with due care and skill.

If you have concerns about service quality, please contact us to discuss.

13. Amendments to Terms

We may update these Terms from time to time. Updated versions will be published on our website. Continued use of the services constitutes acceptance of the new Terms.

14. Contact

For any questions about these Terms, please contact:

David Kernohan
Mentoring Through The Maze
Email: musingfromthemaze@gmail.com
Website: www.mentoringthroughthemaze.com.au
Location: Perth, Western Australia

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